What I am reading:
This isn’t tech related, other than the fact that I’m writing this post 20,000 or so feet in the air thanks to Gogo on Virgin Flight VX746 from San Francisco to Seattle. But if I’m going to rightly trash Delta for their atrocious behavior on a recent set of flights then it is only fair that I give a high five when I see an airline fail to fail its customers.
Virgin and Southwest Airlines tend to have happier employees, and that translates to a much better customer experience. I’ve found Jet Blue and Alaska to also be decent, but with occasional flaws. None of them are perfect, but it sure feels nice to be on a flight where common empathy isn’t nonexistent.
Case in point – I had just boarded the flight with my carry on luggage (the luggage that Delta says is too big, but Virgin seems not to mind). I was just about last on again, and even up in first class the luggage racks were mostly full. A women in coach with a violin came up and asked a flight attendant if she could find space for her instrument. Because the last thing you want to do is put an extremely fragile violin into the vagaries of the mysteriously brutal checked luggage system.
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